Customers can placed their orders within 24 hours , however all orders placed after 11:00 AM will be delivered the following day. Also all deliveries outside of Kingston and St Andrew will be delivered in 48 hours. Conditions Apply.
- What are your business hours?
- Will Groceries be sent to my phone’s GPS location?
- Can groceries be delivered to multiple addresses?
- How do I remove an unwanted item from my shopping Cart?
- Can I make an order by phone call?
- Who do I call if I have a question?
- Who delivers my groceries?
- What fees are applied?
- Is there a minimum order amount?
- How do I pay for my order?
- When will I be charged?
- What happens if an item is out of stock or missing from my order?
- Do I need to be present at the time of delivery?
- Do you deliver to businesses?
- How soon after placing an order is delivery?
- Can I order for more than one house?
- If I am living overseas, can i order groceries from Store to Door Jamaica to be shipped to my relatives in Jamaica?
- Can I get same day delivery?
- Does Store to Door open on holidays?
- Will my personal information be kept confidential?
All orders will be delivered to the shipping address that is provided. If in any event customer wants to change shipping address, they can call or send us a whatsapp message at 876-276-7645.
No, you cannot send orders to multiple addresses at a single time. However, you may change your delivery address by accessing your account settings and updating your address, or you can reach out to us at 876-276-7645
To remove an unwanted item, view your shopping cart on the website, then select the item or items that you no longer want, and click “delete.” However, if the order is already placed and you want to add or remove an item you can call or Whats app us at 876-276-7645.
Unfortunately, we do not allow users to place an order by phone. However, if you are visually impaired and having difficulties ordering on our website, you may call customer service at (876-276-7645). This is only for those who are visually impaired or blind. In these instances, we are happy and obliged to assist you by phone.
You may call our customer support line at (1876-276-7645) and one of our professional representatives will happily handle your questions or concerns.
Our deliveries are carried out by our professional delivery team. (In some cases, groceries may be delivered by a third party)
Store to Door Jamaica charges a delivery fee in order to help maintain our fleet of vehicles and help us continue to operate at peak quality and speed. The delivery fee for all orders various on the distance of the shipping address.
No there is no minimum amount.
We accept all the major debit and credit cards, Pay Pal, Bank Transfer, and Remittance Transfers. Cash on delivery is also accepted. Please be reminded our drivers do not have cash on them so please have the correct amount of cash that your order was billed for.
When you place your order, the estimated total will be authorized through your debit/credit card and held by your financial institution. This is not an actual charge and will be listed as pending under your account. This allows your financial institution to set aside funds and allow your order to be processed. Once an order is complete and your delivery is fulfilled, the cost will update to reflect the final total shown on the receipt that you receive. If an order is canceled, then the hold will be released from your account.
In the event a particular item is out of stock that was placed on a customer’s order, we would normally call to ask if you would like to replace the item with a similar substitute. Also if an item is missing from an order you can reach out to our customer service team at 876-276-7645 we are always ready to assist.
Yes or someone over the age of 18 must be present at the time of delivery. You may call customer support in order to reschedule a delivery.
Delivery takes up to 24 hours after placing an order. However, if a delivery is outside of Kingston and St Andrew delivery will be in 48 hours.
Yes, customers can order for more than one house however they will have to pay a separate shipping fee.
Yes, most definitely!
Yes, once order is placed before 11:00 AM and the shipping address is within Kingston, St Andrew and St Catherine.
Yes, we are open to taking in orders on holidays; however, deliveries will be done on the following day.
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