Refunds, Returns & Delivery Policies

Updated December 31st 2018

All Store to Door JA orders are shipped using a carrier according to the delivery method you choose. Once your Store to Door JA order has been shipped by our Distribution Centre, you will receive a confirmation e-mail prior to completion of delivery. Note: Store to Door JA reserves the right to hold any order for security review. Affected customers will be notified.

Shipping costs are applied to each item purchased and will be calculated and displayed on your order according to the relevant destination of your order. Please note: Store to Door JA only delivers to the locations listed on the Website. Anywhere not listed will not be possible. In such cases, the order will be cancelled and a refund processed.

Our JAMAICA delivery prices are as follows:

Standard Delivery In and around Kingston & St. Andrew – Free

You will receive your order within 2 working days.

Deliveries are made Mondays to Fridays (except Bank Holidays).

Our delivery service is quick and secure, and someone will need to sign for your delivery. If no-one is around to accept your delivery, our carrier will leave a card so you can arrange another time convenient to you.

JAMAICA Express Delivery $500 (Saturday Delivery Available)

All orders received by 3.00am will be dispatched on the same working day. Orders made by 8pm on Friday will be delivered on Saturday at no additional cost.

You will receive your order on the next working day. We are only able to offer an Express Delivery service to the JAMAICA mainland (excluding Scottish Highlands).

Deliveries are made Mondays to Saturdays (except Bank Holidays).

Our delivery service is quick and secure, and someone will need to sign for your delivery. If no-one is around to accept your delivery, our carrier will leave a card so you can arrange another time convenient to you.

Any customs or import duties are levied once the package reaches its destination country. Store to Door JA is not responsible for any additional charges for customs clearance, and our customers may pay for these in full. Store to Door JA has no control over these charges and cannot predict what they may be. Customs policies may vary widely from country to country; you may want to contact your local customs office for further information. Delivery times may vary due to circumstances beyond our control.

Standard Delivery Outside Jamaica

Deliveries are made Mondays to Fridays (except Bank Holidays).

We endeavour to dispatch all orders within 24hours, however, please allow between 7-15 working days for delivery as external factors may cause delays. Prices shown do not include GCT

Any customs or import duties are levied once the package reaches its destination country. Store to Door JA is not responsible for any additional charges for customs clearance, and our customers may pay for these in full. Store to Door JA has no control over these charges and cannot predict what they may be. Customs policies may vary widely from country to country; you may want to contact your local customs office for further information.

Standard Returns Policy

You may return new, unworn or unused products for a full refund of the cost of the goods, or an exchange if preferred.

Jamaican customers can benefit from our free returns policy. Simply use the free returns label on the dispatch note.

We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights. Please note that these return guidelines only apply to product purchased on the Website. We cannot accept returns of product purchased elsewhere.

Please note that if you receive a free promotional item in conjunction with a special offer, this must also be returned. But if you fancy keeping this we will refund you the cost of the original item/s and charge you for the gift. Any goods purchased on sale will not qualify for a refund but can however be exchanged for another item of equal value.